Policies

Arrival:

Please arrive 10 minutes prior to your appointment. This allows time for necessary paperwork, discussion of any changes in your health or medical history, evaluation by the therapist, and assures a timely start for your session.

Illness:

Massage Therapy greatly influences the circulatory system and can exacerbate illness.  For this reason, your massage must be rescheduled for a later time.

Payment:

Payment is due at the time services are rendered. Elementals Massage accepts cash, checks, and all major credit cards.  A $20 fee will be charged for insufficient funds on all returned checks. We require all new clients to pre-pay their first session at the time of booking.

A full refund will be given for any pre-paid booking if the appoint is canceled within the cancellation parameters.

Cancellation/Late Policy:

We require 24-hour advance notice when canceling an appointment.  If you are unable to give us 24 hours’ notice you will be charged for the total cost of your session.

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours and you will still be responsible for the full cost or your session.  If you are more than 15 minutes late, your appointment will be canceled and you will be charged for the total cost of your session.

The Right of Refusal/Termination of a Session or Professional Relationship:

Therapists reserve the right to refuse service to anyone.  Any inappropriate behavior and/or use of alcohol and/or drugs will result in termination of the session and professional relationship with the client.